At Start Point Finance our customers are the core of our business.
Therefore, treating customers fairly is of utmost importance to us. We will only offer financial services and products that are affordable and appropriate to our clients’ needs.
To ensure that we meet our own high expectations of service we embrace the Financial Conduct Authority’s Treating Customers Fairly initiative. This is made up of 6 key themes which are laid out as follows.
We promise that:
The fair treatment of customers is central to our corporate culture.
Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
We will provide consumers with clear information and keep them appropriately informed before, during and after the point of sale.
Where we give advice it will be suitable and take account of consumers circumstances.
We will provide consumers with products that perform as we have led them to expect, and the associated service will be of an acceptable standard as we have led them to expect.
Consumers will not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
It should be noted that whilst Start Point Finance never charge a fee to our customers we will nearly always receive a commission from the selected lender in the event of a successful transaction taking place.
Depending on the product that commission could vary dependant on lender selection and other factors including interest rates.
Our promise is that where commission is variable this will never affect the impartiality of our credit brokers in recommending a credit agreement or consumer hire agreement.
We are completely independent and will always look for the best options in the market for our customers.